Refund policy

Flora Amazon Safe Return Policy:

Effective Date: November 1st, 2023

At Flora Amazon, we are committed to ensuring a secure and hassle-free shopping experience for our valued customers. This Safe Return Policy is designed to protect both you, the customer, and us, the seller, from potential fraudulent activity. Please read and understand this policy before making a purchase from our online store.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

  • The product must be purchased directly from Flora Amazon USA. 
  • The return request must be initiated within 30 days from the date of delivery. 
  • The product must be in its original condition, unopened, and unused. 
  • The product must be accompanied by the original receipt or proof of purchase.
Non-Eligible Returns:

We do not accept returns for the following:

  • Products that have been opened, used, or damaged by the customer. 
  • Products without their original packaging or tags. 
  • Products returned beyond the 30-day return window. 
  • Products not purchased directly from Flora Amazon USA.
Return Process:
  • Contact our Customer Support Team: To initiate a return, please contact our customer support team via email. Provide your order number, a detailed reason for the return, and any relevant evidence, such as photos or videos.
  • Review and Authorization: Our team will review your request and may ask for additional information or evidence. Once your return is authorized, you will receive a Return Authorization Number (RAN). Please do not return any items without this RAN.
  • Secure Packaging: Ensure the product is securely packaged with all original components, packaging, and the RAN included.
  • Shipping: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of your item.
Inspection and Processing:
  • Upon receiving the returned item, our team will inspect it for compliance with our return policy.
  • If the item is in an acceptable condition, we will process the refund or replacement.
  • If the item does not meet the return policy criteria, we will contact you to discuss alternative options.
Refund or Replacement:
  • Refunds will be issued to the original payment method after the successful inspection of the returned product.
  • In the case of replacements, we will ship a new item to you at no additional cost. The availability of the replacement item may vary. A replacement is only available if the shipping service loses the package.
Fraud Prevention:
  • We use industry-standard security measures to verify the authenticity of return requests and protect against fraudulent activity.
  • Any attempt at fraudulent returns, including returning non-purchased items, intentionally damaging products, or abusing the return process, will be investigated, and appropriate action will be taken, including legal action if necessary.
Contact Information:

If you have any questions or concerns about our Safe Return Policy, please contact our Customer Support Team at info@floraamazonusa.com. 

This Safe Return Policy aims to safeguard both your interests and ours. We appreciate your understanding and cooperation in maintaining a secure shopping environment for all our customers.