FREQUENTLY ASKED QUESTIONS

FLORA AMAZON is a brand of ozonized dermocosmetics that brings you the finest ingredients from the Amazon. Our product line is formulated with ozonated oils, high-performance ingredients, and the exclusive ECOFORCE Amazon blend. This blend combines selected plant extracts from the Amazon such as: murumuru, cupuaçu, açaí, copaíba, Brazil nut, buriti, and tonka bean.

We are a Brazilian company operating in the national and international cosmetics market, providing innovative high-performance products. Through the integration of scientific knowledge and Brazilian biodiversity, we invest in research and development, bringing the best of its essence in natural and sustainable active ingredients and substances.

A distinct blend of active agents that amplify the effectiveness of our dermocosmetic solutions. Rooted in Amazonian beauty rituals, these ingredients consist of: pracaxi, buriti, murumuru, cocoa oil, and açaí. Our blend is enriched with Vitamins A, E, and Omega-9 and boasts a complex of amino acids, expertly replenishing vital nutrients for even more remarkable outcomes.

Our unique DMB OZONE OIL blend is a potent fusion of ozone-enhanced botanical oils: sunflower oil, jojoba oil, and castor oil. Subjected to a meticulously controlled ozonization process, the fusion of these plant-based oils with pure ozone results in DMB OZONE OIL, presenting a diverse spectrum of health and beauty benefits.

Ozonated oils are crafted by combining ozone (O3) with premium plant-based oils. Ozone has oxidative properties, and when introduced to oils, it can enhance the oil's beneficial effects for hair. This process increases the oil's ability to promote scalp health, stimulate blood circulation, and provide nutrients to the hair follicles. Additionally, ozonation helps eliminate impurities and enhance the overall conditioning properties of the oil for improved hair texture and appearance. 

Ozonized oils contains compounds that deliver antioxidant and stimulating effects, while ozonized sunflower oil possesses enhanced bactericidal, antiviral, and antifungal properties.

Ozone Therapy is a technique that is gaining more and more popularity. It can be applied topically or through injections and offers a range of benefits, including improved tissue oxygenation, accelerated wound healing, strengthening of the immune system, as well as anti-inflammatory, analgesic, and antiseptic effects.

When we hear about the ozone, we often think of the Earth's protective layer. In recent years, the term has been newly been associated with aesthetics, cosmeceuticals, and the treatment of over 250 types of diseases. As a variation of oxygen, ozone is one of the most potent natural oxidants we know, in addition to being a powerful germicide, making it an immensely important gas with countless applications.

Ozone, known for its antioxidant and purifying properties, is used therapeutically to revitalize, detoxify and stimulate the scalp, promoting a healthy environment for hair growth. At the same time, the natural ingredients present in Floramazon line products, such as cupuaçu, ucuúba, murumuru and tucumã butters, andiroba, açaí and sunflower oils, nourish, hydrate and repair the hair, providing shine, softness and strengthening.

Ozonated oils possess disinfectant and antioxidant properties that aid in sanitizing and safeguarding the skin and hair from free radical damage (fighting signs of aging and disease). It also improves blood circulation, stimulates hair growth, and improves the effectiveness and performance of the active ingredients. The synergy of ozone and these natural oils contribute to healthier and more vibrant skin and hair.

What is the Jari Foundation?

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Can I Return My Item?

Refund or Replacement

Flora Amazon is honored to partner with the Jari Foundation, a nonprofit organization dedicated to driving transformative actions in the communities of the Jari Valley regions. Our partnership with the Jari Foundation is a significant step toward our shared goal of promoting sustainability and improving the quality of life in local communities. The Flora Amazon and Jari Foundation partnership’s key focus is on the rainforest reforestation project.

Shipping Destinations: We currently ship products to the USA and Canada.

Shipping Methods: We offer several shipping methods to cater to your needs, including but not limited to Standard Shipping, Expedited Shipping, and International Shipping. The availability of these options may vary depending on your location.

Shipping Timeframes:

• Standard Shipping: Estimated delivery within 3-5 business days.
• Expedited Shipping: Estimated delivery within 1-2 business days.
• International Shipping: Delivery times may vary depending on the destination, with an estimated delivery window of 7-10 days.

For more information regarding shipping, please visit our Shipping Terms found at checkout

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

For more information regarding shipping, please visit our Shipping Terms found at checkout

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

• The product must be purchased directly from Flora Amazon USA. 
• The return request must be initiated within 30 days from the date of delivery. 
• The product must be in its original condition, unopened, and unused. 
• The product must be accompanied by the original receipt or proof of purchase.

Non-Eligible Returns:

We do not accept returns for the following:

• Products that have been opened, used, or damaged by the customer. 
• Products without their original packaging or tags. 
• Products returned beyond the 30-day return window. 
• Products not purchased directly from Flora Amazon USA.

For more information regarding returns, please visit our Shipping & Returns Terms found at checkout

• Refunds will be issued to the original payment method after the successful inspection of the returned product.
• In the case of replacements, we will ship a new item to you at no additional cost. The availability of the replacement item may vary. A replacement is only available if the shipping service loses the package.

For more information regarding refunds or replacements, please visit our Shipping & Returns Terms found at checkout